Some people consider the surprise of biting into a waferless KitKat to be a rare treat, but one woman is threatening legal action over a pack of chocolate bars all missing their signature wafer.
Saima Ahmad, a 20-year-old law student from London, is demanding Nestle compensate her with a lifetime supply of KitKats over the error, or face her taking legal action.
The Kings College London undergraduate from Enfield is claiming “monetary and emotional” loss over the incident and has tackled the confectionery giant with a letter quoting case law from the 1930s to back up her demand.
“They go about advertising the unique concept of KitKat, but I’m so disappointed by what I have purchased,” she said.
A woman made headlines after she demanded that Nestle provide her with a lifetime supply of Kit Kat bars because she bought multiple bars with no wafers inside the chocolate.
The second-year student said she’s a big fan of the candy and was frustrated by what she got when she bought the wafer-less eight-pack.
Here’s the letter from Ahmad requesting a refund as well as a free lifetime supply as compensation:
The specific duty you owe is consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective. As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle. The loss I have suffered is of monetary and emotional significance. I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle. Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy. I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control — it appears you need me more than I need you.
According to Ahmad, “They go about advertising the unique concept of Kit Kat, but I’m so disappointed by what I have purchased. I’m hoping they will [apologize] to me and in future focus more on quality of their product. No one else in that industry has that unique concept about mixing the wafer with the chocolate and that’s why I’m a fan,” she told Metro.
It was not immediately clear how many Kit Kats would fulfill the Willy Wonka-style fantasy.
Purchasing enough $1.29 Kit Kat packages to have one every day for the next 60 years would cost more than $28,000 in addition to money needed for dentist visits.
“They should definitely give in to me. I’m hoping my demand will go higher than the customer service platform,” she said. “I’d like the CEO of Nestle to respond to my letter because it’s an extremely important issue. I’m trying my luck — if you don’t ask you don’t get.”
Here’s what Nestle said in a statement:
“If a consumer finds any issue with a Nestlé product we would encourage them to get in touch with us online, by phone or by post so that we can investigate and put things right for them.”
Ahmad said she is considering legal action if the company’s response isn’t sweet enough.